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Remote Desktop for Windows
To get set up, click the download button below and run LaserRedSupport.exe. Once running, you’ll be shown a 9 digit support address, simply provide this key to your support agent and we’ll initiate the connection.
Windows may prompt you for administrator permissions when starting a connection. If you’re not the administrator on the system, please have the password ready to enter.
Remote Desktop for Mac
To get set up, click the download button below and run LaserRedSupport.dmg. You’ll be presented with an install window, however you can get up and running simply by double clicking the app icon.
You may be informed that the app has been blocked, if this happens click on ‘OK’ but keep the install window open. Go to System Preferences > Security & Privacy > General Tab and click the button labelled ‘Open Anyway’ at the bottom of the window.
Once the app is running, you’ll be shown a 9 digit support address, simply provide this key to your support agent and we’ll initiate the connection.
Your Mac may ask you to allow certain permissions so we can control the machine, your agent will talk you through allowing these.