Improved customer service and efficiency
With many aspects of life moving towards an increasingly digital medium, Tong Engineering saw the need to develop a platform to service their customers.
The TongHub allows customers to log in to their own ‘equipment library’ accessing the information on machines they own, including serial numbers, instruction manuals, and service alerts.
We developed the TongHub into Tong Engineering’s existing website network, allowing Tong’s team to switch between editing their website content and updating a customer’s equipment within seconds.
We worked with Tong to nail down every aspect of how they wanted the customer journey to work and to make things as easy as possible to manage for their many staff.
The TongHub platform is a crucial part of the future of Tong Engineering, moving into a digital-first environment, they wanted to be one of the first in their field to offer a bespoke service to their clients.
The project launch was officially announced at the company’s 90th birthday celebrations to a warm reception and has been a roaring success so far with clients complementing the information it provides and ease of booking a service.