We build long-term Magento support partnerships

Has your Magento website got a little neglected? Or perhaps it is behind the times and open to security vulnerabilities?

Be more productive with your time and leave our highly technical team to look after the monitoring and upkeep of your Magento website with our dedicated Magento support packages.

Speak to our team

Trusted by successful brands and recommended by more than 70 businesses

We value our clients and they value us, that’s what makes our partnerships so successful. We’ve been in business for over 25 years, and today we have over 70 5-star reviews, for our work, service, and support.

Benefit from our technical experience

You need to know that the team handling your website and support is experienced, professional, and can manage anything that comes their way.

Our team of developers have a combined collective knowledge of more than 50 years and can tackle any problem that comes their way with reliable and robust solutions.

Meet our team

Why choose Magento support from Laser Red?

When it comes to choosing support for your website you need an agency that is both proactive and reactive. Magento websites are often susceptible to hackers. Outdated extensions and patches can leave you and your customer’s details at risk. We monitor the uptime of your website and take regular backups, ensuring if the worst should happen, we can restore your site quickly to keep your business trading. We also keep your Magento site secure, by checking for vulnerabilities and performing regular version upgrades.

We’ve got your back!

Whether your site was built by us or another provider, we can still offer our tailored support to ensure that your website remains fast, secure and open for business.

Our development team will get to know your Magento website inside and out, understanding its functionality, extensions, and integrations as well as any bespoke code that has been added over the years.

Within our support service, we ensure your ecommerce website is maintained as well as improved over time, strengthening its core and increasing its performance.

Speak to our team

Reviews from our clients

S Williams - Tri-pack
Verified Reviewer

We approached Laser Red with a brief for a full business re-brand to conclude with a new website / digital marketing strategy, the presentation and proposal by Liam and his team ticked all the boxes and after several months of activity the project is...

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Posted 3 weeks ago
K Laverack
Verified Reviewer

Laser Red are one of the most professional companies I have worked with. They are straight forward, upfront about pricing, no jargon and invest time in getting to know you, your company and your requirements. When I was with Ilex EnviroSciences thei...

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Posted 2 months ago
D Mayne
Verified Reviewer

Good, established and forward thinking company that actually do what they say they will. Easy to deal with and good personal service. Everything measurable with our IT Marketing has improved since we found Laser Red.

Posted 2 months ago
J Asquith
Verified Reviewer

Not only did laser red spend time to really understand our business, our customers and our target audience they were with us every step of the way. They supported us and above all else taught us how to really get the best from our website.
rnI hav...

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Posted 3 months ago
A
Verified Reviewer

Acted we great care and professionalism and create a wonderful website yet again.

Posted 4 months ago

Does your business have weekend or seasonal peaks?

How about Magento support for the weekends?

Business isn’t just 9 to 5, so if you have busy trading hours at the weekends or experience seasonal peaks which need an extra helping hand then we are the right team for you. We tailor our support to your business and when you’re going to need it most.

Our support is tailored to you

Here is a few of the different Magento support services we can provide…

  • Regular backups
  • Software upgrades
  • Patches for security
  • System & server reboots
  • Server maintenance
  • Uptime monitoring
  • Weekend support
  • Disaster recovery
  • Technical support
  • Fix user errors / mistakes
  • Monitor security logs
  • Investigate any suspicious activity

Want to know more?

☎ Call us 01472878496

A roadmap for change

With all our Magento support we also offer retainer time, subject to your needs. A retainer allows us to create a roadmap of improvements with you, working on short or long-term objectives to improve your Magento website on a continual basis.

A retainer gives you an agreed schedule of our time, meaning you’ll have a dedicated project team on hand who can react fast when you need us.

Here’s an idea of some of the way we can help you within a retainer:

  • UX and conversion rate optimisation
  • Version upgrades and security patches
  • Developing new functionality
  • Resolving snags or replacing code
  • Performance improvements

We go the extra mile

It’s not about clocking in and out; it’s about giving our best to every business, every project, and every task.

We are confident that you won’t find a more dedicated Magento support partner who looks out for your business as if it was our own.

We are committed and available at the touch of a button, you can report any support queries online, via phone or email and our team will always respond in a professional and timely manner.

Looking for support with your Magento website?

Protect your ecommerce business with a Magento support package that is tailored to your needs, not an off-the-shelf package.

Let us take on the stress and technical complexity of your website so you can get on with growing your business.

Send us a message and let’s see if we can help.

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