We build long-term Magento support partnerships
Has your Magento website got a little neglected? Or perhaps it is behind the times and open to security vulnerabilities?
Be more productive with your time and leave our highly technical team to look after the monitoring and upkeep of your Magento website with our dedicated Magento support packages.
Speak to our team
Trusted by successful brands and recommended by more than 70 businesses
We value our clients and they value us, that’s what makes our partnerships so successful. We’ve been in business for over 25 years, and today we have over 70 5-star reviews, for our work, service, and support.
Benefit from our technical experience
You need to know that the team handling your website and support is experienced, professional, and can manage anything that comes their way.
Our team of developers have a combined collective knowledge of more than 50 years and can tackle any problem that comes their way with reliable and robust solutions.
Why choose Magento support from Laser Red?
When it comes to choosing support for your website you need an agency that is both proactive and reactive. Magento websites are often susceptible to hackers. Outdated extensions and patches can leave you and your customer’s details at risk. We monitor the uptime of your website and take regular backups, ensuring if the worst should happen, we can restore your site quickly to keep your business trading. We also keep your Magento site secure, by checking for vulnerabilities and performing regular version upgrades.
We’ve got your back!
Whether your site was built by us or another provider, we can still offer our tailored support to ensure that your website remains fast, secure and open for business.
Our development team will get to know your Magento website inside and out, understanding its functionality, extensions, and integrations as well as any bespoke code that has been added over the years.
Within our support service, we ensure your ecommerce website is maintained as well as improved over time, strengthening its core and increasing its performance.
Speak to our teamReviews from our clients
Does your business have weekend or seasonal peaks?
How about Magento support for the weekends?
Business isn’t just 9 to 5, so if you have busy trading hours at the weekends or experience seasonal peaks which need an extra helping hand then we are the right team for you. We tailor our support to your business and when you’re going to need it most.
Our support is tailored to you
Here is a few of the different Magento support services we can provide…
- Regular backups
- Software upgrades
- Patches for security
- System & server reboots
- Server maintenance
- Uptime monitoring
- Weekend support
- Disaster recovery
- Technical support
- Fix user errors / mistakes
- Monitor security logs
- Investigate any suspicious activity
Want to know more?
A roadmap for change
With all our Magento support we also offer retainer time, subject to your needs. A retainer allows us to create a roadmap of improvements with you, working on short or long-term objectives to improve your Magento website on a continual basis.
A retainer gives you an agreed schedule of our time, meaning you’ll have a dedicated project team on hand who can react fast when you need us.
Here’s an idea of some of the way we can help you within a retainer:
- UX and conversion rate optimisation
- Version upgrades and security patches
- Developing new functionality
- Resolving snags or replacing code
- Performance improvements
We go the extra mile
It’s not about clocking in and out; it’s about giving our best to every business, every project, and every task.
We are confident that you won’t find a more dedicated Magento support partner who looks out for your business as if it was our own.
We are committed and available at the touch of a button, you can report any support queries online, via phone or email and our team will always respond in a professional and timely manner.
Looking for support with your Magento website?
Protect your ecommerce business with a Magento support package that is tailored to your needs, not an off-the-shelf package.
Let us take on the stress and technical complexity of your website so you can get on with growing your business.
Send us a message and let’s see if we can help.
